Does Your Company Provide Sufficient Training for Customer Service Employees?

Many managers and leaders, business owners and CEO’s don’t believe that consistent and ongoing customer service training is crucial to ensuring customer satisfaction.  They believe that placing an employee in a role and paying them is all that is required for employees to provide a superior level of customer service.  This is a huge mistake … Continue reading Does Your Company Provide Sufficient Training for Customer Service Employees?

Don’t Throw Away The Gift A Complaining Customer Provides

For many, a complaining customer, is one no business wants or needs.  The complaining customer is probably speaking in harsh tones, short of patience, demanding and working on your last nerve. The average employee may not know how to handle this type of customer.  In their mind, they don’t know why this customer just doesn’t … Continue reading Don’t Throw Away The Gift A Complaining Customer Provides

Do you think that offering employees better pay, better benefits and good management is too high a cost to pay for company success?

Is it really idealistic to believe that managers should care about their employees?  Is it unrealistic to believe that when you show people they matter, they perform better? Do you think that offering employees better pay, better benefits and good management is too high a cost to pay for company success? While reading the 21 … Continue reading Do you think that offering employees better pay, better benefits and good management is too high a cost to pay for company success?

Employees Can Make Or Break Your Business!

There was some interesting conversation around the water cooler regarding my previous blog “Can You Make Me Pretty?”  One of the conversations, centered around the fact that happy employees equal happy customers.  There was a consensus that when employees are doing what they love, they naturally give their best effort.  This, in my opinion, supports … Continue reading Employees Can Make Or Break Your Business!