There was some interesting conversation around the water cooler regarding my previous blog “Can You Make Me Pretty?” One of the conversations, centered around the fact that happy employees equal happy customers. There was a consensus that when employees are doing what they love, they naturally give their best effort. This, in my opinion, supports … Continue reading Employees Can Make Or Break Your Business!
The truth of the matter is most employees are really not concerned about how you find your payroll every week. Come pay day, whether rain, shine, snow or sleet, they expect to have their weekly wages. Most employees are not concerned about how you finance your overhead; they just show up to work expecting that … Continue reading Can you make me look pretty please?
In the service industry, employees are often reminded to “Blow Away the Customer”. Time after time, meeting after meeting the same encouragement is given – remember to blow away the customer but what exactly does it mean? Do employees understand what your goal is when you say blow away the customer? Think about it for … Continue reading “Blow Away the Customer”