A Heart to Heart Connection

3 thoughts on “A Heart to Heart Connection”

  1. The truth is your experience is similar to one that I had this year. It would be interesting and quite shocking if our experiences actually occurred at the same establishment. As you have so articulately stated, it is a challenge for businesses to provide consistent customer service to its patrons and sometimes sadly not due to any fault of its owners. As such, if I receive bad or sub-par service I make it my duty to report it to the relevant authority. It is not my intent to embarrass or cause harm to anyone but I firmly believe what Maximillian Degenerez stated; “When you have had a taste of excellence, you cannot go back to mediocrity.”
    Too often do we allow by acceptance mediocrity and we must do our part to annihilate the existing, pervasive sub-par service culture that greets us at most drive- thru, stores, government, and private large or small businesses.
    I look forward to reading your post on creating a culture of consistent performance.


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